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Navigating Difficult Conversations

Navigating Difficult Conversations

Thursday, April 25, 2024
12:00 PM - 1:00 PM (EDT)


Event Details

Difficult conversations are an inevitable part of our work in schools. Whether it's addressing student issues, speaking with an upset parent, or engaging in a hard conversation with a colleague, we often find ourselves in challenging situations that require us to communicate effectively and empathetically.

While difficult conversations are never easy, they can be done in a way that develops understanding, promotes collaboration, and ultimately leads to positive outcomes for everyone involved. In this session, we will identify different types of difficult conversations, recognize the emotions involved, and understand the skills needed as you navigate these conversations with confidence and professionalism.


Susanne Carpenter
Principal, Carpenter Leadership Consulting

Susanne Carpenter is the principal and founder of Carpenter Leadership Consulting- a leadership consulting and executive coaching firm focused on helping leaders and leadership teams become high-performing and strategy-focused. 

Channeling her own experience as a leader, Susanne empowers leaders to unlock their full potential, fostering confidence, effectiveness, and success. She tailors engagements to help leaders cultivate the necessary tools and strategies to manage their teams and organizations more effectively. Her goal is to help her clients reach their fullest potential and lead with impact. She believes that when leaders are at their best, their organizations thrive.

Susanne is a graduate of Westover School and received her B.A. from Wheaton College. She is an Associate Certified Coach (ACC) through the International Coaching Federation and is also a Gallup Certified Strengths Coach. She currently sits on the board of trustees at Westover School.